Philosophy
Built for the edges
Technology was supposed to make life easier. For a lot of people, it didn't. It changes every few months, it assumes you already know things nobody taught you, and when you get stuck, the help is either a wall of jargon or a locked door with a price tag on it. You look around and see everyone else using technology seamlessly and you start to wonder if the problem is just you.
It isn't and it never was.
Edge Case Consulting exists for the people that feel like they've been left behind. In software, an edge case is the situation nobody planned for, the person who doesn't behave the way the system expected. Most of the time, edge cases are either problems to patch or uses without enough users or merit to justify the resources to develop.
I know what it's like to be an edge case, because I've lived on the edge my whole life. Most days it feels like I was dropped here from another planet and told to blend in. Nobody hands you the rulebook for social cues and unwritten expectations, you're supposed to just pick them up, as if everyone already knows. So I learned the only way I could, by watching. I learned that I need to watch people closely to understand why they say what they say and do what they do. That has a cost. There are a hundred small things I have to stay conscious of just to function, things most people never have to think about. But it also gave me something I wouldn't trade: a deep understanding of the reasons, feelings and motives behind how people act. That's where my empathy comes from.
Technology was the opposite. It was the one thing I didn't have to decode. Machines are (usually) predictable, and their logic works a lot like my own brain's. A career in tech gave me the confidence of being genuinely good at something.
It also put me in a lot of rooms with people who felt like they had to apologize for not knowing as much as me. Over and over, I watched people make self-deprecating jokes about their own tech skills the moment I showed up to help. They were intimidated, and they never needed to be. Nobody should feel small for asking for help. Making that feeling go away became the part of my day job I cared about most, and I didn't want to keep it there. EC² is how I bring it to more people, in more industries.
What I believe
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Tech fluency isn't out of reach for anyone.
You don't need to go back to school or become a computer science major to learn how to use your software. The knowledge is already out there; it just isn't accessible to a lot of people. All it takes is someone who understands how you learn best and helps you get there. Every question is a fair question, including the ones you think you should already know the answer to. No judgment. Ever.
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You are a person, not a number.
The tech industry often sees users, customers and conversions. I see someone with work they care about, a life outside of it, and only so many hours in the day. Before I recommend anything, I want to understand how you think and how you work, because the best tool is the one that fits the person using it. A tool that looks great on paper but doesn't fit your life is just one more login you'll forget or one more subscription you forgot to cancel.
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Help shouldn't be a luxury.
Good support too often hides behind premium plans, as if understanding your own tools was a privilege. I keep my services affordable because the people who need help most are usually the ones with the least room in the budget.
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Honesty isn't a sales tactic.
I'm not here to sell you anything. Ever. Not even my own services! (Seriously.) I want to connect as two people living on planet Earth. Beyond just someone with technology needs and someone who knows about technology, I want to connect with you as someone who understands how technology makes you feel. That also means being straight with you. I'll tell you what each option costs, what it does well and where it falls short, free ones included. If something you already use works, we keep it. And before any work starts, we'll agree together on what the work is and what "done" looks like, so neither of us ends up surprised.
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Your independence is the goal.
Most of the time, my job is to make myself unnecessary for the day-to-day. I'll teach you at your pace, with real examples of what done right looks like. Your accounts, your domain and your data belong to you, and if you ever want to move on, I'll help you go.
The point
None of this should be radical. It just isn't how the system usually works. Technology should bend to fit people, not the other way around, and plain language should be the default, not a favor.
If you've ever felt like the world's technology was built for someone else, you're exactly who I built this for. Let's talk.